Nova’s creative services and strategic approach are proven to launch your brand into the spotlight through printing, packaging, custom promotional items, event service, branded apparel, kitting, and fulfillment.
Nova prefers to receive native working files with support links and fonts, e.g., InDesign, Photoshop, etc. We also accept high-resolution PDFs in single pages with bleeds and crop marks. We recommend you use PDFs only if no changes are needed during the prepress and approval process. Not having native files when changes occur slows the overall process as it requires you to make changes and resubmit the files. When we have your final files, our prepress team will make sure your project is produced accurately.
Yes, digital and/or printed proofs are provided on request. If you make the request before we move into the production stage, you will receive a proof for approval. Receiving your final approval assures us that we are working with the right files and that your job will be produced accurately.
We understand that mistakes sometimes happen when trying to get a project approved and processed. If you notice that your file had an error after you approved it, please contact your Relationship Manager immediately. If caught quickly, we are sometimes able to stop the job before it goes through production. This will minimize disruption to your job and possible costs. We’ll work with you to correct any issues and make sure your job is processed with accurate information.
Yes! Every good direct mail campaign begins with an accurate, targeted list. Our team can assist you in acquiring the key data needed for a successful direct mail campaign.
If we are handling a direct mail job for you, we will invoice postage before the job is mailed. The USPS requires that we pay postage at the time the job is submitted to them. The exact postage amount will be invoiced ahead of time, and we do require payment before the job is mailed. Since postage is paid to the USPS as a cash transaction, if you pay by credit card, there will be a 3% convenience fee added to your postage amount.
When your job has shipped, we will provide you with tracking information so you can track your packages every step of the way. Unfortunately, we are not able to control how carriers operate if there are dangerous unforeseen weather conditions. If your items are delayed because of weather conditions, the carrier can provide updates and rescheduled delivery dates on their respective websites. Please let your Relationship Manager know of any delivery delays. They’ll also be able to communicate with the carrier and help resolve delivery issues. If your package is marked as delivered on the carrier’s website but you have not received it, please let your Relationship Manager know immediately so they can investigate. Rest assured that no matter what, we will do our best to get your items delivered on time.
If the delivery person is still there, please make them aware if you notice any damage to the shipping box. If the items inside the box are damaged, please contact your Relationship Manager immediately so they can start a claim process with the shipping carrier. They’ll also be able to assist you in getting replacement items produced and delivered to you.
Nova occupies several buildings in Marietta, Georgia, where we provide multiple in-house services. If we are providing you with fulfillment or pick and pack services and you need to send us items that will be included in each kit, please ship them directly to: 1325 Chastain Road, Building 400, Kennesaw, GA 30144. Also, please email your Relationship Manager with the shipping details (items included, quantity, # of boxes, tracking number, etc.) so that they are aware of the shipment and can make sure it is received and applied to the correct job.
If you have requested Nova to warehouse your items for fulfillment at our facility, we require at least 48 hours notice before the shipment is received.
To make sure that your items arrive safely and that they are all accounted for, you are required to fill out our Receiving Form and provide photos of the shipped items. Please request the Receiving Form from your Relationship Manager.
Yes, you have the option of providing your UPS of FedEx account information so all your jobs are shipped using your preferred account. Let your Relationship Manager know your preference and provide them with the account information and we’ll take it from there. If you don’t have a UPS or FedEx account, don’t worry. Nova works with both carriers and with our preferred pricing, we’ll make sure that your items ship on time at a reasonable rate.
Offering terms to a customer is decided on a case-by-case basis. Please speak to your Relationship Manager and let them know that you would like terms for your account. They will address your request and provide you with an answer quickly.
If you are already working with one of our Relationship Managers, just let them know that you would like an online storefront and they will walk you through the process.
Here are some of the items that will help us get you up and running quickly. It’s a long list, but don’t let it scare you. Your Relationship Manager will assist you every step of the way.
Our fulfillment department is open 8:00 AM – 6:00 PM EST, Monday through Friday. All orders received before 2:00 PM EST, will be fulfilled that day. Orders received after 2:00 PM EST will be fulfilled the following business day. Orders received after 2:00 PM EST that must be shipped that same day are considered a rush order and may incur additional fees based on the number of items requested. Please note that print on demand orders require 48 hours to produce upon proof approval.
If you are experiencing any technical issues, please contact your Relationship Manager immediately. They will open a ticket for you and our IT staff will address the issue immediately.
Yes! Our in-house team of designers are at your disposal if the need arises. Just let your Relationship Manager know what you need and they will get your project started.
Our team can walk you through this process and even provide you templates for you or your designer to use. We want to make sure that your job is produced quickly and accurately. Just ask your Relationship Manager for a template and they’ll work with our prepress team to provide you what you need.
Yes! We can produce them quickly and in-house. We can even have die lines created for you. This way, your design or marketing team can accurately produce any design.
Getting a project started is extremely easy. Call us at Call us at 770.951.9800, email us at info@novabrandprojection.com or fill out our online form by clicking here. We’ll assign a Relationship Manager who will reach out to you very quickly.
We’re always looking for individuals that embody Nova’s customer first approach. Click here to check out available opportunities.
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